Refunds, Returns and Cancellations
If you need to make any changes to your order then you need to contact us straight away. All orders are processed and sent to our couriers the day after the order is placed. We will try our best to update your order before it is shipped, but this may not always be possible and regret and inconvenience it may cause you. If you want to cancel your order you will need to contact us. We can then attempt to stop delivery and process a refund. In cases where the order is currently awaiting dispatch we will require the item returned before any refund is made. If the order has not been processed and shipped the order will be refunded in full. In cases where the order has been dispatched refunds will be issued once the order has been returned – shipping fees will not be refunded. The buyer will also be responsible for the cost of returning the order.
If your item is unused and unopened it can be returned for the product value. Any used or opened items will not be accepted. All items must be returned within 14 days from the the date of delivery. Refunds after this period will not be accepted. If you are not sure if your item qualifies for return please get in touch and we will do our best to help. Any used items returned to us will be disposed of and no refund will be issued.
If you have opened an item and found it to be defective, or is not what you purchased then please get in touch and we will resolve the issue with you. We will need pictures or video to verify the defect or incorrect item. We will send replacements in this situation.
If you opened the item but it is defective or if it is not the item you purchased please contact our customer service department so we can resolve the issue for you. We will need to see pictures to verify if it is a defect or the incorrect item. Once pictures verify it is a defect or the wrong item we will send a replacement at our expense. We do not need the incorrect/defective item(s) back.
You must contact us within 30 days of delivery for us to replace a defective/incorrect item. After 30 days we will not replace nor refund defective/incorrect items.
Refunds will be issued once the order has been returned – shipping fees will not be refunded and there is a 15% restocking fee. The buyer will also be responsible for the cost of returning the order.